1. Introduction
At PineHillsWeb Services LLC ("PineHillsWeb," "we," "us," or "our"), we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, utilize our hosting infrastructure, or purchase our web development services.
2. Information We Collect
We may collect personal and technical information from you through various interactions, including onboarding forms, domain registration requests, and support communications:
- Contact Details: Full name, email address, billing information, and phone number provided during account configuration.
- Domain & Hosting Data: Target domain names, DNS configurations, and server file contents (including PHP/MySQL databases uploaded or managed via your plan).
- Technical Logs: Standard web server access logs, IP addresses, browser types, and timestamp records collected for server security and diagnostics.
3. How We Use Your Information
The data we collect is utilized strictly to provide, maintain, and improve our services:
- Provisioning and managing your website hosting environment, SSL certificates, and annual domain renewals.
- Communicating service updates, security notices, and developer support responses.
- Processing billing transactions, setup fees, and optional monthly add-on subscriptions.
4. Data Security & Protection
We implement robust administrative, technical, and physical security measures—including encrypted connections (SSL), secure server firewalls, and managed backup protocols—to safeguard your data against unauthorized access, alteration, or disclosure.
5. Third-Party Disclosures
We do not sell, trade, or rent your personal identification information to third parties. We may share necessary data with trusted domain registrars and secure payment gateway processors exclusively to fulfill services you have explicitly requested (such as registering your `.com` domain name).
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our team at privacy@pinehillsweb.com.